Shipping & Delivery

We offer three flexible fulfilment options at checkout:

Estimated lead times once your order is dispatched:

• Major metros (Johannesburg, Pretoria, Cape Town, Durban): 2–4 business days
• Regional centres (Bloemfontein, Port Elizabeth, East London, etc.): 3–5 business days
• Outlying areas: 3–7 business days
• Uber Parcel (where available): same day, typically within 2–4 hours of confirmation

Timeframes are estimates only and exclude weekends and public holidays. We are not liable for delays caused by third-party couriers, weather, or load shedding (see Terms of Service §4).

Shipping is calculated live at checkout based on your delivery address, parcel weight, and the courier you select. You'll see the exact cost before you pay.

• In-store collection: Always free
• Courier delivery: From R75 — exact cost shown at checkout
• Uber Parcel: Calculated by Uber based on distance from store

All prices include VAT where applicable, in line with the South African VAT Act 89 of 1991.

We deliver across all nine provinces of South Africa. Currently we do not ship internationally.

Some remote areas may have limited courier coverage. If your address cannot be serviced, our team will contact you to arrange an alternative or refund.

If no valid ID can be presented, the courier will not release the parcel and the order will be returned to us. Re-delivery fees may apply.

Orders cannot be left at the door, with neighbours, or at unattended pick-up points for cannabis products.

All orders are shipped in plain, unbranded packaging for your privacy. Outer packaging carries no reference to cannabis or our brand.

Inside, your products are sealed in tamper-evident, child-resistant packaging in line with applicable safety standards.

Damaged or missing items: Inspect your parcel on arrival. If anything is damaged, missing, or incorrect, take a photo and email us at info@greengorilla.store within 48 hours of delivery so we can resolve it quickly.

Lost in transit: If your tracking shows no movement for 5+ business days, contact us. We'll investigate with the courier and either resend or refund in line with the Consumer Protection Act 68 of 2008.

Risk of loss: Risk of loss passes to you upon delivery. Once a parcel is signed for and ID is verified, the order is considered fulfilled.

You'll receive an email at each stage of your order:

• Order confirmation (immediately after payment)
• Order processing (when we begin preparing your order)
• Dispatched (with waybill / tracking number where applicable)
• Delivered (once signed for)

You can also track at any time from your account dashboard or the Track Order page.